Payemoji Acceptable Usage Policy 

Last updated: July 25th, 2024

This Acceptable Usage Policy (“AUP”) lists out the businesses prohibited to be carried out through the Company platform.

Definitions: The definitions for all are as below:

“Materials” means any photo, image, video, graphic, written content, audio file, code, information, data, or other content uploaded, collected, generated, stored, displayed, distributed, transmitted, or exhibited on or in connection with your Account.

“Services” has the meaning set out in this Agreement.

Capitalized terms are defined in the last section of the policy.

The following activities are prohibited on the Service:

1.      Child exploitation: You may not offer goods or services, or post or upload Materials that exploit or abuse children, including but not limited to images or depictions of child abuse or sexual abuse, or that present children in a sexual manner.

2.      Illegal Products or Services: You may not offer or transact in the operations or exchange of illegal products or services.

3.      Harassment, bullying, defamation, and threats: You may not offer goods or services, or post or upload Materials, that harass, bully, defame or threaten a specific individual.

4.      Hateful content: You may not use the Services to promote or condone hate or violence against people based on race, ethnicity, colour, national origin, religion, age, gender, sexual orientation, disability, medical condition, veteran status, or other forms of discriminatory intolerance. You may not use the Services to promote or support organizations, platforms, or people that: (i) promote or condone such hate; or (ii) threaten or condone violence to further a cause.

5.      Illegal activities: You may not offer goods or services, or post or upload Materials, that contravene or that facilitate or promote activities that contravene, the laws of the jurisdictions in which you operate or do business.

6.      Intellectual property: You may not offer goods or services, or post or upload Materials, that infringe on the copyright or trademarks of others.

7.      Malicious and deceptive practices: You may not use the Services to transmit malware or host phishing pages. You may not perform activities or upload or distribute Materials that harm or disrupt the operation of the Services or other infrastructure of Company or others, including Company’s third-party providers. You may not use the Services for deceptive commercial practices or any other illegal or deceptive activities.

8.      Personal, confidential, and protected health information: You may not post or upload any Materials that contain personally identifiable information, sensitive personal information, or confidential information, such as credit card numbers, confidential national ID numbers, or account passwords unless you have consent from the person to whom the information belongs or who is otherwise authorized to provide such consent. You may not use the Services to collect, store, or process any protected health information subject to the Health Insurance Portability and Accountability Act (“HIPAA”), any applicable health privacy regulation or any other applicable law governing the processing, use, or disclosure of protected health information.

9.      Restricted Items: You may not offer goods or services that are, or appear to be, Restricted Items as defined below in clause 13.

10.    Self-harm: You may not offer goods or services, or post or upload Materials, that promote self-harm.

11.    Spam: You may not use the Services to transmit unsolicited commercial electronic messages.

12.    Terrorist organizations: You may not offer goods or services, or post or upload Materials, that imply or promote support or funding of, or membership in, a terrorist organization.

13.    If you use WhatsApp catalogues or provide any other commerce experiences to sell goods or services over META messaging products, you must comply with the policies and prohibitions listed in the Meta commerce policy (https://business.whatsapp.com/policy#policies_for_whatsapp_commerce_features) as well as all applicable terms, laws and regulations.

Company has the right, but not the obligation, to monitor or investigate any Materials and your use of the Services at any time for compliance with this AUP and the Company Terms of Service, or any other agreement between you and Company governing your use of the Services (collectively, the “Terms”). Our determination of whether a violation of this AUP has occurred will be final and binding, and any action taken, or not taken, with respect to enforcing this AUP will be at our sole discretion.

Company may modify this AUP, including the list of Restricted Items, at any time by posting a revised version at https://support.payemoji.com/portal/en/kb/articles/acceptable-usage-policy . By continuing to use the Services or access your Account after a revised version of the AUP has been posted, you agree to comply with the latest version of the AUP. In the event of a conflict between the AUP and the Terms, this AUP will take precedence, but only to the extent required to resolve such conflict. Capitalized terms used but not defined in this AUP shall have the meanings set forth in the Terms.

If you feel that a user of the Services has violated this AUP, please contact us at legal@messagemycustomer.com with all the details.