Getting Started
Payemoji Dynamic Messaging
Payemoji Conversational & Dynamic Messaging Payemoji Dynamic Messaging allows the use of a single API to send many different Notification message (see how to send a Notification Message here) and other message types. WhatsApp and other channels allow ...
Unified Inbox Guide
The Unified Inbox is a seamless and easy to use solution to communicate with customers across different communication channels. Here you can answer queries, guide users to different external links or address a concern all in an easy to use format ...
Messaging Service Setup Guide
Welcome! Our Service delivers a great customer experience right on the customer’s favourite messaging application and allows businesses to go digital in no time at all. Oh and don’t worry if your business calls you away from the sign up your progress ...
eCommerce Sign Up Guide
Welcome! Payemoji delivers a great eCommerce experience gets you setup in no time at all and with all the hands on support you need. Oh and don’t worry if your business calls you away from the sign up your progress is always saved and you can come ...
What documents can I use for verification of my payments account?
Las updated Jan 11th 2024 Our payment provider requires verification of your new payments account in order to validate the account to your business. The documents accepted are: Ireland United Kingdom Company/ Entity Documents Company/ Entity ...
How to add our email to the safe senders list
Why? Email newsletters sometimes can be blocked or filtered into the bulk folder especially now that email filters are focusing more strongly on “grey mail” or commercial mail. As a result of these changes you may be unable to read certain email ...
Is there a free trial?
ImportedWe do not offer free trials for the service. Please contact sales@payemoji.com for commercial terms.
How do I approve the Payemoji service in my Meta (Facebook) Business Account?
For your business’ security, Facebook requires that any service added to your account like WhatsApp is approved by you. This is very important and great safety measure by Facebook. When your Whatsapp account is ready to go we will send you an email ...
The Complete Guide to Signing Up!
Welcome! Our Service delivers a great customer experience right on the customer’s favourite messaging application and allows businesses to go digital in no time at all. Oh and don’t worry if your business calls you away from the sign up your progress ...
What is Payemoji? How does it work
Payemoji is a service of Message My Customer Ltd, a conversational commerce company based in Dublin, Ireland. Payemoji enable businesses to engage with customers, sell products & services, accept digital payments, book appointments, provide any ...
How to get started?
Contact our sales team by registering on our website or send an email to the Sales Team
What prerequisites / documents do I need setup my account?
You will need the following to setup your Business: 1. A Meta (Facebook) Business Account and its Facebook Business Manager ID (we will need this ID) 2. Your legal Business Entity Name and other business information (address, phone etc.) 3. Your VAT ...
How to publish a workflow?
After you have completed the setup we will have your account setup and ready for you to use! We will email you when this ready (usually a few days) and you will then be presented with an option to publish your Business. You can then share and ...
Why do I need a Meta (Facebook) Business Account?
WhatsApp is owned by Facebook (now known as Meta). In order to use this Service and interact with your customers we must setup a WhatsApp business account on your behalf. Meta now allow their Business users to setup a single Business Account to ...
How do I setup a Meta (Facebook) Business Manager Account?
To setup a WhatsApp account on your behalf, Meta (Facebook) require we provide your Meta Business Manager ID which identifies you Meta Business Account. The Meta Business Manager allows their Business users to manage Facebook, Instagram and Whatsapp ...
Where can I find my Meta (Facebook) Business Manager ID?
WhatsApp is owned by Facebook (now known as Meta). In order to use this Service and interact with your customers we must setup a WhatsApp business account on your behalf. Meta (Facebook) require the Meta Business Manager ID in order to setup the ...
Where can I find if my Meta (Facebook) Business account is Verified?
In order to continue to use WhatsApp messaging you must have a Meta (Facebook) verified account within 30 days of setup. We can not verify for you unfortunately ( we would love too!) You will find the the Start Verification button here: Meta ...
Why do I need to verify my Meta (Facebook) Business account?
Our service requires a WhatsApp Business account to be setup for your business (its how we send WhatsApp messages on your behalf). Meta (Facebook) allow you 30 days of grace after which they will shut your account off and you won't be able to receive ...
I can't verify my Meta (Facebook) Business Manager Account?
Unfortunately, after 30 days, you must have a verified Meta (Facebook) Business Manager account to use our service as we setup a WhatsApp business account on your behalf and this is a mandatory step from Meta. Please see our article on verifying your ...
How can I verify my Facebook (Meta) Business Account
To use our service with WhatsApp you must have a verified Business Account so that Meta/Facebook and WhatsApp can ensure only legitimate businesses can contact customers and to protect your business identity. Unfortunately we cannot verify your ...
How long does it take to setup the service?
It typically takes around 15-30 minutes of effort to setup the service but it may take a little longer. To save time please review the list of prerequisites documents and information needed to setup the service. After you complete the necessary ...
How do I connect WhatsApp to my Facebook Business Page?
Connecting WhatsApp to your Facebook Business page allows your customers to access your Service directly from your Facebook page and also provide a great call to action from any Facebook ads. When a customer contacts you from Facebook you instantly ...
I have an existing WhatsApp Business account can I still use the Service?
Yes! If you are currently using a WhatsApp Business account on the app then we can give you a new number to trial the service with alongside your existing number. If that number is your own personal one that you are getting inundated with messages on ...
If I have an existing WhatsApp Business account can I use the existing phone number?
Not at this stage. It is possible to use the existing number with a migration process with WhatsApp however this is still on our roadmap.
I have an existing WhatsApp Business account can I run both services at the same time?
Yes! However they have to be on different phone numbers
How do I find my Stripe ID and Public Key?
Log into your Stripe account and the keys can be found in the Developers section under API Keys: https://dashboard.stripe.com/apikeys
What is a short link to initiate the service?
A short link is a website address (URL) which triggers WhatsApp to open and insert your phone number and some text to allow a customer to easily contact you. These addresses are a very easy way to make a clickable link for a conversation to start and ...