FAQ: Integration of Payemoji WhatsApp Business Platform and Firefish Software Recruitment CRM
Overview
What is the Payemoji and Firefish integration?
The integration between Payemoji’s WhatsApp Business Platform and Firefish Software’s recruitment CRM enables recruiters to communicate with candidates and clients via WhatsApp directly within the Firefish platform. This seamless connection streamlines workflows, automates communication, and logs all interactions in Firefish, maintaining a single source of truth for recruitment data.
What is Firefish Software?
Firefish is a recruitment CRM and ATS designed to accelerate agency growth by centralizing data, automating workflows, and providing real-time analytics. It supports permanent, temporary, contract, and executive search recruitment, integrating with over 30 job boards and 8,000+ apps via Zapier.
What is Payemoji’s WhatsApp Business Platform?
Payemoji’s WhatsApp Business Platform allows recruiters to engage candidates and clients on WhatsApp, their preferred messaging app, with features like automated workflows, a shared inbox, and cross-platform support (web, iOS, Android). It enhances candidate engagement through personalized, 24/7 communication.
Benefits of the Integration
How does the integration benefit recruitment agencies?
The Payemoji and Firefish integration enhances recruitment workflows by:
Streamlining Communication: Send and receive WhatsApp messages directly from Firefish, with all interactions logged in candidate and client records for a unified history.
Automating Workflows: Automate tasks like job alerts, interview reminders, or onboarding updates via WhatsApp, reducing manual work and boosting efficiency.
Improving Candidate Engagement: Reach candidates on WhatsApp, increasing response rates with personalized, 24/7 communication. Agencies using Firefish see a 200% increase in candidate engagement within six months.
Enhancing Productivity: Sync WhatsApp conversations to Firefish in real-time, eliminating manual data entry and ensuring data accuracy.
Delivering VIP-Level Service: Use a shared inbox for team collaboration, providing seamless candidate experiences across web, iOS, and Android platforms.
Reducing Costs: WhatsApp with higher open rates, higher engagement rates and upto 80% lower costs vs. SMS can save your agency a lot of money, and not to mention the increased productivity.
AI Automation: Leverage conversational AI to automate any task and provide 24x7 candidate support, where they can ask any question tied to your business.
How does this integration improve candidate experience?
Candidates interact on WhatsApp, a platform they already use, making communication convenient and accessible. Automated, personalized messages (e.g., job alerts tailored to skills) and 24/7 conversational AI support (e.g., answering queries like “What chef jobs are in Manchester?”) enhance responsiveness, delivering a professional, VIP-level experience.
Features and Functionality
What specific features does the integration offer?
The integration provides:
Bulk Messaging: Send job postings or campaign updates to multiple candidates via WhatsApp directly from Firefish, with replies logged in the CRM.
Two-Way Communication: Engage in one-on-one or group conversations, with responses automatically synced to candidate profiles in Firefish.
Workflow Automation: Trigger WhatsApp messages based on recruitment stages, such as job applications, interview scheduling, or contract renewals.
Conversational AI: Enable candidates to ask questions (e.g., “What are the pay rates for an AI prompt engineer?”) via WhatsApp, with AI-driven responses logged in Firefish.
Cross-Platform Support: Works seamlessly across web, social, iOS, and Android, requiring no technical setup.
Conversation Syncing: All WhatsApp interactions are stored in Firefish, ensuring a complete communication history within the CRM.
Candidate and Client Record Updates: Sync candidate and client data between Payemoji and Firefish, including call logs and message history.
How does the integration work with Firefish’s existing features?
The Payemoji integration complements Firefish’s communication tools, including email (Outlook/Gmail) and SMS integrations, by adding WhatsApp as a channel. Messages sent via Payemoji are logged in Firefish’s candidate and client records, similar to email or SMS, ensuring all interactions are tracked in a single source of truth. This aligns with Firefish’s goal of unifying recruitment data and enhances its ability to place candidates 12 days faster than the industry average.
Can the integration automate candidate onboarding?
Yes, recruiters can automate onboarding tasks via WhatsApp, such as sending compliance forms, onboarding documents, or welcome messages. Responses are recorded in Firefish, streamlining the process and reducing manual tasks. This integrates with Firefish’s Candidate Onboarding Portal for a cohesive experience.
Can the integration handle bulk messaging for recruitment campaigns?
Yes, recruiters can send bulk WhatsApp messages for job postings, campaign updates, or candidate re-engagement directly from Firefish. Replies are tracked and logged in the CRM, enabling efficient follow-ups and campaign performance analysis.
How does the integration support job alerts and candidate sourcing?
Recruiters can use Payemoji to send targeted job alerts via WhatsApp to candidates who have opted in, supplementing job board postings (e.g., Indeed, LinkedIn). Firefish’s integration with over 30 job boards and Payemoji’s broadcast lists allow recruiters to build and manage opt-in candidate lists for efficient sourcing.
Setup and Technical Requirements
Is technical expertise required to set up the integration?
No, Payemoji’s WhatsApp Business Platform requires no technical skills for setup. It integrates seamlessly with Firefish via Payemoji’s APIs, allowing recruiters to start quickly without complex configurations. Firefish’s support team and Payemoji’s setup process ensure a smooth implementation. Reach out to sales@payemoji.com and we will explain the process and get you setup.
How do I get started with the Payemoji and Firefish integration?
Existing Firefish Customers: Contact Payemoji at sales@payemoji.com to set up the WhatsApp Business Platform and connect it to your Firefish CRM.
New Firefish Users: Reach out to Firefish Software via www.firefishsoftware.com to inquire about becoming a Firefish Certified Partner or accessing the Firefish API for integration.
Support: Both Firefish and Payemoji offer dedicated support, including migration specialists and account managers, to ensure a smooth setup. Schedule a demo with Payemoji by emailing sales@payemoji.com or contact Firefish’s UK-based support team via phone, live chat, or email.
What support is available for the integration?
Firefish provides award-winning UK-based support from ex-recruiters, available via phone, live chat, or email during working hours. Payemoji offers support through a shared inbox and demo resources (e.g., WhatsApp ‘Hi’ to +447457403789 for a demo). Both teams collaborate to ensure seamless integration and ongoing assistance.
Security and Compliance
Is the integration secure and compliant?
Yes, the integration prioritizes data security and compliance:
Payemoji: Uses secure APIs to ensure WhatsApp communications are protected, adhering to data protection standards like GDPR.
Firefish: Logs all communications securely within the CRM, with features like automated data retention alerts and compliance hubs to meet GDPR and other regulatory requirements.
Data Syncing: Conversations are encrypted and stored in Firefish, ensuring a secure, compliant single source of truth.
How does the integration handle data privacy?
Firefish’s compliance features, such as automated data retention alerts and secure document storage, ensure WhatsApp communications logged via Payemoji adhere to data privacy regulations. Payemoji’s platform uses a local mobile number and QR code for secure candidate engagement, maintaining privacy across interactions.
Advanced Use Cases
Can the integration support re-engaging disengaged clients or candidates?
Yes, Payemoji’s automated, personalized WhatsApp reminders can re-engage disengaged clients or candidates. For example, recruiters can send tailored messages to candidates who haven’t interacted recently, with responses logged in Firefish for follow-up. This leverages Firefish’s ability to track candidate behavior and engagement indicators.
How does the integration enhance team collaboration?
The Payemoji shared inbox allows multiple recruiters to manage WhatsApp conversations, ensuring seamless team collaboration. All messages are synced to Firefish, where team members can view communication history and take action within the CRM, aligning with Firefish’s Hiring Manager Portal for collaborative workflows.
Can the integration scale with growing agencies?
Yes, the integration is designed for scalability. Firefish supports agencies of all sizes, with customizable workflows and integrations for permanent, temp, contract, and executive search recruitment. Payemoji’s cross-platform support and automation ensure the integration grows with agency needs, handling increased candidate volumes and complex workflows.
Does the integration support multilingual communication?
Yes, WhatsApp’s global reach via Payemoji allows recruiters to communicate in candidates’ preferred languages, with messages logged in Firefish. This is ideal for international recruitment, complementing Firefish’s ability to convert salaries to over 30 currencies.
Cost and ROI
How does the integration improve ROI for recruitment agencies?
By automating workflows and leveraging WhatsApp for high-response-rate communication, the integration reduces reliance on costly job boards and manual tasks. Firefish users report a 15% reduction in operational costs and 25% more placements from existing data, while Payemoji’s automation minimizes administrative overhead. By switching from SMS to WhatsApp, recruiters can see huge savings on communication costs.
Are there additional costs for using the integration?
Firefish offers pricing tiers (Basic, Professional, Enterprise) starting at £65/user/month, with WhatsApp integration included via the Firefish API.
Payemoji charges for WhatsApp Business Platform a monthly fee and for additional usage; contact sales@payemoji.com for details. The integration’s automation and efficiency typically offset costs by reducing job board expenses.
Troubleshooting
Why aren’t WhatsApp messages syncing to Firefish?
Ensure the Payemoji integration is properly configured via the Firefish API. Check your internet connection and verify that Payemoji’s local mobile number or QR code is active. Contact Firefish support (via phone, live chat, or email) or Payemoji support (support@payemoji.com) for assistance.
What if candidates don’t respond to WhatsApp messages?
Low response rates may indicate unengaged candidates. Use Firefish’s engagement indicators to identify active candidates and tailor messages via Payemoji’s personalization features. Ensure candidates have opted in to receive WhatsApp updates to comply with messaging policies.
Additional Resources
Where can I find more information?
Firefish Software: www.firefishsoftware.com for demos, pricing, and integration details.
Payemoji: www.payemoji.com or email sales@payemoji.com for WhatsApp Business Platform setup and costs
Demo: WhatsApp ‘Hi’ to +447457403789.
Case Study: Firefish and Payemoji WhatsApp Business for Recruitment
Firefish Community: Share ideas and vote on features at firefishsoftware.uservoice.com.