eCommerce Sign Up Guide
Welcome! Payemoji delivers a great eCommerce experience gets you setup in no time at all and with all the hands on support you need.
Oh and don’t
worry if your business calls you away from the sign up your progress is always
saved and you can come back to it - plus if you want to set something up later
in most steps you can simply click skip and return after you have setup.
This guide is for eCommerce setup only if you want to see the complete guide click here
Let’s Go!
To get started go to our sign up page at Payemoji Sign Up and enter your email address and a password to get started. If you have an email address for your business then it is best to use this one.
If you have any questions or problems please contact Support
Select the Type of Service
The first step is to select Web eCommerce Store Only from the first screen:
Set Up Your eCommerce Site
Add your preferred store name here which will create a unique URL for your store. This will be checked to ensure it is available. If all OK then select Next at the following screen as well.
eCommerce Setup
These sections can be done at your own pace and all steps can be skipped and returned to later.
Select Next to begin:
Section 1: Store Location
Here you can configure the physical location of your store. Please complete all the fields with the required information.
These details can be used for things like maps and contact information in your messaging service to put that information at your customer's fingertips. This can be skipped and filled out later.
Remember you can always skip steps and come back later to change. When the Service is live you can edit and change all your details and we will always be releasing new ways to interact with your customers!
Section 1A: Business Hours
This section is optional and can be used to show your opening hours to your customers in our Digital Assistant.
Section 2: Product and Services Catalog
This section is only relevant if you have chosen to add a new eCommerce store with Payemoji.
In this section you can add products and services to your eCommerce store. You have two options on the right hand side, you can enter products one at a time in our self-service screen ( "+ Add Product") or you can download a spreadsheet which will allow you to enter all the information in your own time and then send the information to Support as per the instructions and we will upload them in bulk for you. Easy!
To enter one at a time, click "+ Add Product" and you will see the following screen:
A brief description of the fields to enter:
Product Name - the product name to appear in the eCommerce Store
SKU - the stock keeping unit (SKU) is a key identifier and is mandatory. If you do not use SKUs for you service please create come unique identifiers here. Often this is done with abbreviations of the category, type or manufacturer and a number or colour designation. The critical part is that all SKUs must be unique to a product.
Full Description - this will appear as the product description in the eCommerce store so please put as much or as little as you like but particularly important for items that require sizes or technical information that this is included.
Product Status - here you can make products and services appear or not appear in the store by setting them as active or inactive. If a product is no longer sold you can make it inactive or if you set one up in advance of receiving it you can set inactive and then change to active once it is in stock.
Category - this is the product or service category the individual product/service belongs to. These will be grouped in the eCommerce store to help the customer search and browse. we have thousands of categories already present however if you wish to add your own just email Support
List Price - this is the price of the product charged to the customer. If you charge a different price here than the Manufacturer Recommended Price (MRP) than it will show the MRP crossed through and your List price shown as the actual price. This helps if you are selling a product at a great price!
MRP (Manufacturer Recommended Price) - as noted above the recommended retail price for the product. This is not mandatory and can be the same as the List Price.
Tax Applicable - Yes if it is eligible for any sales or value added tax where you will then be asked for the rate. No if it is exempt from tax.
Product Pictures - here you can upload images of the product (up to 5). click the text in the box and select a photo!
Remember you can come back at any time to this page after your eCommerce store is live to add, edit or remove products. Just sign in to your Account at https://payemoji.com and select Store Management
Section 3: Payments
Here you can add your digital payments and you have 3 options:
If you have an existing account with Stripe you can add the details here and this will be integrated directly with our eCommerce store. We require the keys to what is known as the APIs for Stripe to allow us to tell Stripe to charge a customer on your behalf. This does not give us any access to our account just to instruct Stripe to charge or refund a customer. To find your keys with Stripe please click here. Please also contact Stripe Support if you wish to confirm the access this will be given allows us only to charge on your behalf. At this stage we do not support other payment providers.
2. New Stripe Account
From here, Payemoji will hand over to Stripe where you can sign up with Stripe and this will be your own Stripe account. Payemoji cannot see the information you record on these pages nor does Stripe share any information with us except the API keys after the account is setup which allows us to charge and/or refund customers on your behalf.
Please see the video below for a walkthrough of the Stripe setup:
3. I Don't Want Stripe Payments
Select this option if you do not want payments with Stripe or on your eCommerce store. The store can be configured for payment on collection or delivery or you can manage payments directly with the customer using other means like bank transfer.
Payemoji does not see the information you shar with Stripe nor do we have the capability to access your account. The account and contract is between yourself and Stripe where you will receive your own login details to Stripe and be informed separately by Stripe of any transaction on the account. Payemoji takes your privacy and security extremely seriously and we are GDPR compliant. If you have any questions pleas reach out to Support.
Section 4 – Rate My Service
At the end of a conversation with your customers, a message can be sent to receive feedback on the service to determine your customer’s overall satisfaction. There are several different formats to show as well the capability to receive direct feedback from the Customer in written form. These can be enabled or disabled here or in the portal later.
Section 5 - Configure your eCommerce Store
Here you can select the Theme of your store (the "look and feel") and also upload your logo. Don't worry if its nots quite right you can always change it or if you want any change made email us at Support and we will look into it for you!
Section 6: Business Messages
Here you can configure the welcome messages sent to customer on the Messaging Service for a new customer and a returning customer. Make it friendly and welcoming!
Congratulations you are about to complete the sign up! Click Publish!
After Completion: Store Details
This screen will show you the details of you store including the mobile number and QR code (if you selected the Messaging Service) and the URL of your store if you selected the eCommerce store.
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