Conversational Payments – Everything You Need to Know
Conversational Payments – Everything You Need to Know
Setting up Conversational Payments with WhatsApp & email. (No technical or IT work required)
- 15-minute Onboarding call with Payemoji support to get your WhatsApp Business Account setup, apply for Verified Status, Agree language in messages, service facts for AI assistant.
- We will need your payment provider account details and API secret. This is so we can initiate payments on your behalf.
- We can set you up in 1-2 days once we get all your details and have an agreement.
Best Practices for Success
- Customers should be aware (either through a call, or email communications) that you will be sending Conversational Payments (via email or WhatsApp). Otherwise, customers may believe it is a fraudulent phishing request.
- You should update your T&Cs to ensure you send communications via email and WhatsApp.
- Apply for a META verified (Blue Tick) for WhatsApp Business. See article on how to apply for META Blue Tick
- Ensure the message content is worded to instil confidence in the recipient and advising them to call your business for clarification.
- Ensure the WhatsApp Business profile is setup correctly
- Profile Image should be appropriate size with no / minimum clipping.
- Ensure the URL is correct without any typos.
- All Media, links and Docs images should be correct
- Change default footnote text from ‘Hey there! I am using WhatsApp’ to ‘Welcome to ACME inc WhatsApp Business!
- Adding our AI assistant with your business service facts (e.g. Web, FAQ, Knowledge base), allows customers to ask questions and get 24x7 support.
- Add a ‘call Us or Contact us button if customers have questions.
Reach out to support@payemoji.com and we will be delighted to help.
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